Your Privacy Matters to Us
We've built hokiplay around your trust. This privacy policy explains how we collect, use and protect your personal information when you open an account, deposit via DANA, OVO...
What We Collect and Why
When you join hokiplay, we collect information needed to verify your identity, process your DANA, OVO, GoPay and QRIS transactions, and keep your account secure. This includes your name, email, phone number, payment details and gameplay history. We use this data to deliver our live casino, slots and sportsbook services, prevent fraud, and comply with local regulations in supported Indonesian regions. We
never sell your information to third parties.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Questions About Your Privacy
Email Support
Reach our privacy team at [email protected] with any concerns about how we handle your personal data, account information or payment history.
Account Settings
Review and update your personal information, communication preferences and data sharing settings directly from your hokiplay account dashboard.
Data Requests
Request a copy of your personal data or ask us to delete your account by contacting our compliance team. We'll respond within 14 days.
How We Protect Your Trust
Encryption Standard
All data transmitted between your device and hokiplay servers uses industry-standard SSL encryption. Your payment details and personal information are never stored in plain text.
Payment Security
DANA, OVO, GoPay and QRIS transactions are processed through certified payment gateways. We don't store your wallet credentials or bank account numbers on our servers.
Regular Audits
We conduct quarterly security reviews and penetration testing to identify and fix vulnerabilities before they affect your account or payment data.
Compliance Framework
hokiplay operates under privacy standards aligned with Indonesian data protection requirements and international best practices for gaming platforms.
Staff Training
Our team undergoes mandatory privacy and data-handling training annually. Access to your personal information is restricted to staff who need it for account support.
Incident Response
If a security incident affects your data, we notify you within 48 hours and provide clear steps to protect your account and payment methods.
Privacy Across hokiplay
| Live Casino Tables | Your gameplay data and session history are encrypted and stored separately from your payment information. We track your activity only to prevent fraud and improve service. |
|---|---|
| Slot Lobbies | Slot play records are linked to your account for responsible account management and payout verification. We don't share your slot preferences with third-party game providers. |
| Sportsbook Markets | Your betting history and market selections are private. We use this data only to settle bets, detect suspicious patterns and comply with local gaming regulations. |
| DANA & OVO Deposits | Payment confirmations are logged for your records and tax compliance. We never access your wallet balance or transaction history outside hokiplay. |
| GoPay & QRIS Payments | Each transaction is timestamped and encrypted. Your payment method is verified once; we don't re-authenticate on every deposit without your consent. |
| Account Verification | Identity verification data is stored in a secure, isolated environment and deleted after 90 days unless local law requires longer retention. |
| Communication Preferences | You control how we contact you. Opt out of promotional emails anytime from your account settings; we'll still send critical security and account alerts. |
What Defines Our Privacy Approach
Minimal Data Collection
We ask only for information essential to verify your identity, process DANA, OVO, GoPay and QRIS payments, and deliver live casino, slot and sportsbook services.
No Third-Party Selling
Your personal data is never sold to advertisers, data brokers or marketing firms. We share information only with payment processors and compliance authorities where required.
Transparent Logging
Every access to your account data is logged and timestamped. You can request an audit trail of who viewed your information and when.
Easy Data Export
Download a complete copy of your personal data, account history and transaction records in a standard format anytime from your privacy settings.
Right to Deletion
Request permanent deletion of your account and associated data. We'll remove your information within 30 days, except where local law requires retention.
Policy Updates
When we update this privacy policy, we notify you 14 days in advance. Material changes require your explicit consent before they take effect.